About the Program

This professional certification program is designed to benefit workers by increasing their skills and also benefit businesses that will have more satisfied and happy customers. Collectively, when front-line staff members are inspired to turn every visitor encounter into a positive experience, customers are more likely to return in the future and also share their experience with others, boosting tourism and visitor spending overall.

This tourism and hospitality training program is ideal for students and adults who interact directly with visitors to our area who would like to get a job or volunteer in that capacity.

Program Curriculum:

• Module 1: The Power of Tourism
• Module 2: Discovering Dutchess
• Module 3: Knowing, Finding & Using Key Resources
• Module 4: Exceed Customer Expectations

The curriculum is delivered through pre-class reading and a half-day in-person class.

How to Sign Up

Dutchess Tourism offers the Certified Tourism Ambassador™ Program for $25 per participant. Have a group of 15 or more? Schedule a private, customized class. If you have questions, please email training@dutchesstourism.com or call 845-204-9515.

To enroll, register by clicking here. The deadline for the City of Beacon Training Date is June 8th. After June 8th, registrations must be completed by email to lauren@dutchesstourism.com by June 17th.